FAQS

The new machine will be tested with water before leaving the factory, and it can be used normally.

You can contact our warranty team to reissue accessories.

Please use in 0-40℃ environment. Put it in the base station and it will be automatically turned on. Press the orange reset button of the host to restart it. If it cannot return to normal, you need to report to the manufacturer for the repair.

After checking and cleaning the sewage outlet, press the base station cleaning and pause buttons at the same time to force pumping and release the alarm.

It is necessary to confirm whether the first cleaning is completed for the newly constructed map. If it is, it is recommended to carry out regional cleaning for the missing areas, and the map can be supplemented after completion.

Yes.

I have a cat & it works really well picking up the fur anywhere & everywhere.

So far I have not had to. I wash the one I have.

The ROIDMI P1 pro Cordless Vacuum Cleaner can not work when it charges. So please use it after the finish charge.

I purchased this for my animal hospital for use with surgical prep on patients. It has the best suction of any handheld we have tried.

It is pretty simple and easy to open and clean the tool, but I have not got a chance to change attachment since it is only with me for a month or so.

First, the filter element is not installed in place (misplaced). The red dot needs to be installed in the dust cup slot; Second, the filter element magnet is rusted or is about to fall off or the magnetism is not enough; Third, the Hall element of the handle body is not good. Please try to reinstall the filter element or replace the filter element for the first two points. If it doesn't work, it may be that the components of the handle body are faulty and need to be repaired.

There are two reasons for this problem. First, the dust-full prompt usually occurs during the working process of the host. You can cool the host for half an hour and then start it again. If the filter element is dirty, it is necessary to clean or replace the filter element. If there is no new filter element, it is recommended to buy a new one. Second, the motor failure, which usually occurs when the machine is turned on, needs to be repaired. If it is accompanied by abnormal noise of the motor at the same time, it can definitely be a motor failure.

The machine has just been charged and the power of the machine is empty. It is recommended that the user cool down the machine for more than half an hour and recharge it, and then fully charge it for 3 hours (the highest-grade battery life can reach 8-10 minutes).

First, remove the floor brush, connect the host to the mite removal brush, and observe whether the machine is running normally; second, check whether the floor brush is stuck with foreign objects, and then reconnect the host after cleaning the foreign body, and the fault is still sent to the floor brush for repair

Make sure that the machine is not charged immediately after use, and the machine should be cooled for about 1 hour after use to avoid over-temperature protection and fully charged for 3 hours, without affecting the performance of the machine.

There are two reasons for this problem.
First, the filter element is dirty, replace a new filter element, and the abnormal noise disappears to remind the user to clean the filter element regularly.
 2. The machine enters ash. In this case, according to the first step, the abnormal noise still exists and needs to be sent to the host for repair and cleaning.

1. Make sure the charger is the original adapter
2. Over-temperature protection, let the machine cool down for about an hour and recharge it.
3. The machine crashes, remove the dust cup and there are
4 screws near the handle of the host. There is a black prototype hole next to the screw. , poke with a toothpick or paper clip for 15 seconds and then power on again.

Remove the floor brush, connect the mite removal brush to the host, and observe whether the machine is running normally.

There is a photosensitive sensor on the bulge in the middle of the floor brush. You can cover the photosensitive light by hand to observe whether the floor brush light is naturally lit. If it is not bright, you need to send the floor brush back for repair.

Remove the floor brush and observe whether the metal rod is blocked by foreign objects (such as hair, toys, etc.). If there are foreign objects, you can clean it. After cleaning, if you still feel that there is no suction, you can try to replace a new filter element, and use the host to directly absorb visible dust (such as paper crumbs, etc.)